Privacy Policy

Effective date: 18 July 2026  ·  Last updated: 18 July 2026

1. Who We Are

This Privacy Policy applies to the website umrahpackages.bd, operated by UmrahPackages.bd, an initiative of Haramain Touch, based in Dhaka, Bangladesh. In this policy, “we”, “us”, and “our” refer to UmrahPackages.bd.

2. Information You Give Us

You can browse our website freely without creating an account or registering. We only receive personal information when you deliberately send it to us, for example by:

• Submitting our enquiry or contact form
• Calling or messaging us on WhatsApp
• Sending us an email

In those cases we may hold your name, phone number, email address, and whatever details you share about your travel plans. If you go on to book a pilgrimage with us, we will also need travel documents such as passport details, national ID, and vaccination records — but only to process your visa, flights, and hotel bookings.

3. Information Collected Automatically

Like most websites, our hosting server records basic technical information such as IP address, browser type, and pages visited. This is standard security and performance logging, and we do not use it to identify individual visitors.

We may also use analytics tools such as Google Analytics to understand how visitors find and use our site. These tools may set cookies in your browser. You can block or delete cookies at any time through your browser settings without losing access to any part of our website.

4. How We Use Your Information

We use the information you provide only for the following purposes:

• To reply to your questions and prepare a package quote
• To process your Umrah or Hajj visa, flights, hotels, and transport
• To keep in touch with you before and during your journey
• To meet legal, immigration, and record-keeping obligations

We do not use your details for unrelated marketing without your consent.

5. What We Never Do

• We do not sell, rent, or trade your personal data to any third party.
• We do not require registration or store passwords for visitors.
• We do not collect payment card details through this website.

6. Sharing With Service Providers

To arrange your pilgrimage, we must share the necessary details with the parties who deliver those services — for example airlines, hotels in Makkah and Madinah, visa processing platforms such as Nusuk, and the relevant Saudi and Bangladeshi authorities. We share only what each party genuinely requires, and only for the purpose of completing your journey.

7. How Long We Keep It

Enquiry details are kept only as long as needed to respond to you and follow up. Booking and travel records are retained for {e.g. five years} to meet legal and accounting requirements, after which they are securely deleted.

8. Data Security

We take reasonable steps to protect your information, including limiting access to staff who need it and keeping our website and systems updated. No method of transmission over the internet is completely secure, but we work to keep your data safe and act promptly if any issue arises.

9. Your Rights

You may ask us at any time to tell you what information we hold about you, to correct anything that is wrong, or to delete your details where we are not legally required to keep them. Simply contact us using the details below and we will respond as quickly as we can.

10. Children’s Privacy

Our website is intended for adults arranging travel. We do not knowingly collect information directly from children. Where a child travels as part of a family booking, their details are provided by a parent or guardian.

11. External Links

Our website links to official resources such as the Saudi Ministry of Hajj & Umrah, the Nusuk platform, the Bangladesh Hajj Office, and airline websites. We are not responsible for the privacy practices of those external sites; please review their own policies.

12. Changes to This Policy

We may update this policy from time to time as our services or legal obligations change. Any revised version will appear on this page with a new “last updated” date.

13. Contact Us